Products once delivered/ services once fulfilled are non-returnable/ non-replaceable/ non-exchangeable/ non-refundable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered.
You will be required to share proof of the issue (including images/ video) before any resolution can be provided. No refunds will be permitted for products/ services that could not be delivered/ fulfilled due to reasons attributable to the customers/ users including incorrect location provided by the customer(s), the customer(s) being unresponsive on call, user’s building norms/ society restrictions, etc.
All refunds for permitted returns and permitted cancellations will be processed within 7 working days from the date of return/ cancellation approval of the product subject to satisfactory checks.
Unless otherwise stated and/or as mutually agreed between Iski fresh and the Customer, for payments made through electronic means such as debit card, credit card, net banking, UPI, etc., refunds shall be processed in the same manner as they are received or provided in the form of credit/ cashback/ coupon/ promotional code which shall be available for use against a subsequent invoice for transactions on the Iski fresh plateform, in accordance with the specified terms, if any, such as validity period. Refund amount in the form of credits will reflect in Your account based on respective banks policies.
All refunds shall be made in Indian Rupees only.